From :Shaun-jit singh,Manager
Ref/Ref.no :1K/2009
Date :September 28 , 2009
Subject :EFFECTIVE CUSTOMER SERVICE TRAINNING
This memo is to informe all our companies members and staffs that our company is having a EFFECTIVE CUSTOMER SERVICE TRANING program and it is compulsory that all staff attend the traning dressed in staff uniform.staff should be puntual and are encouraged to conduct discussions in english.
The heads of departments should be there to take atttendance of their members of staff.
Head of Human Resource Dpartment are incharge of making sure that the rooms are ready the day before and must have sufficients chairs and tables and stationary (Pens,Paper,Paper files)must be provided for the staff.
Refreshment including one hot drink,one bottle of mineral water and lunch should be provided for all staff that attends the course.
Staff are not allowed to turn on their hand sets during the training and should pay high attentions at all times.Addtional details will be given in a handbook on the day of the training.
SJS
You have included additional information. Well done with that. You need to look at the organization of the ideas, make sure that the first paragraph should only include key ideas, supplementary ideas should be in the subsequently paragraphs. To make it more easily understood, use bulleted points and group ideas.
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